Your personal assistant
at airports and train stations

Don’t waste time in station concourses and airport hallways anymore.

Our My Conciergerie welcome agents promise you a VIP accompanying for a relaxed arrival and departure, in record time.

My Conciergerie is a service of the airports of Paris owned partly by Chabé. Opt for the preferred partner of the airports Paris-Charles de Gaulle and Paris-Orly, and travel stress-free.

A service that saves you time

Upon arrival, at departure or in transit, your welcome agent will escort you in record time to where you need to go. Your passage through the formalities will be facilitated with priority access, so all you have to do is let us guide you to your chauffeur.

  • Welcome at the airplane door
  • Priority passage
At your side to help you manage anything

Is your family travelling together for the first time? Are you afraid you’ll miss your connection? Are you worried that your luggage might get lost? You can count on our welcome agents to prevent or remedy any unforeseen circumstance that might arise during your journey.

  • All-inclusive service by our welcome agents
  • Luggage assistance
  • Lost luggage declaration if required
Your host will take care of everything

Relax in the lounge while your personal assistant takes care of check-in, refresh yourself while you wait for your luggage or take advantage of the time saved to browse the duty free offerings. Thanks to your personal assistant, you can use your time however you like.

  • ‘Personal shopper’ service available upon request


Choose our VIP welcome service for a smooth arrival, an agent will be waiting for you on the jet bridge.

• Your personal assistant welcomes you at the door of the plane
• He escorts you through Immigration and Passport Control
• He assists you with your luggage
• He escorts you to you chauffeur

VIP welcome Paris


Leave Paris with serenity thanks to our VIP welcome service

• Before the arrival, your personal assistant contact you and your chauffeur to confirm the status of the flight
• He escorts you to the departure lounge or the gate
• He assists you in collecting your tax free refunds
• He assists you throughout the departure process and immigration fast track

Meet and Greet Departure Roissy Charles de Gaulle

In transit

Don’t run anymore between two planes, let your assistant guide you gate to gate.

• Your personal assistant welcomes you at the door of the plane
• He eases you through Passport Control
• You are escorted to the lounge
• My conciergerie collects your checked in luggage and assist through customs and check in bags for the connection

Meet and Greet Paris

"The airport pickup arranged by the concierge was wonderfully executed. A young woman with a hotel sign met us at our arrival gate. We were escorted from the gate through passport control and into our awaiting car in under five minutes!"

Mandarin Oriental Paris' client

10 000

Clients welcomed each year


Our team is available everyday


Hosts and hostesses at your service

They trust us

A team at your service

Our team is available from 5 am to 9 pm to welcome your clients a Charles de Gaulles airport.

For the other airports and stations, our trusted providers are here to ensure that you receive a service that meets Chabé's high standards

A team at your service

Your welcome agents

Discover our services